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Powercom's Equipment Protection Policy
Valid in the USA and Canada Only for 120 Volts Products and for UPS
KING-Series only.
This is not a Warranty Policy. Please refer to the Powercom Limited
Warranty Certificate for information concerning the Warranty Policy for
your Powercom Products. The limitations and conditions contained in this
Equipment Protection Policy do not affect the terms of the Warranty.
If your electronic equipment is damaged by power line transients on
an utility power line (120/208 Volts power system) while directly and
properly connected to a standard Powercom products covered by the
Equipment Protection Policy, and if all of the remaining conditions
specified below are met, Powercom will at Powercom's sole option, during
the three (3) years following your purchase of Powercom product, replace
the Powercom product and either: pay for the repair of the connected
equipment, or reimburse you for the fair market value, as determined by
the then current price list of the Boston Computer Exchange (or
equivalent), of the connected equipment, in an amount not exceed the
dollar limits of US $25,000, if Powercom determines that the damage was
caused by the failure of the Powercom product to protect against power
line transients. Power line transients that Powercom product have been
designed to protect against, as recognized by industry standards,
include spikes and surges on AC power lines.
Powercom reserves the right to determine whether the damage to the
connected equipment is due to Powercom product failure by requesting
that damaged equipment be sent to Powercom for inspection. This policy
is in excess of, and applies only to the extent necessary beyond. any
coverage for the connected equipment provided by other sources,
including, but not limited to, any manufacturer's warranty. and any
extended warranty coverage.
Equipment Protection Policy Dollar Amount And Time Limits
For customers that meet the qualifications and condition set forth in
this policy. Powercom will provide reimbursement (cost of repair or fair
market value) up to a limit of US $25,000 during the period of three (3)
years following the date of purchase as shown on the Commercial Invoice.
Eligibility For Coverage Under The Equipment Protection Policy
- You must register the product by returning to Powercom the
warranty card provided with the product within 10 days follow ing your
purchase. All information must be filled in, and you should retain a
copy for your records.
- All connected equipment must be UL or CSA approved.
- The Powercom product must be plugged into properly wired and
grounded outlets; no extension cords, adopter, other ground wires, or
electrical connections may be used. with the sole exception of other
standard Powercom 120V products. The instal lation must not include
power protection products made by any manufacturer other than
Powercom. The installation must comply with all applicable electrical
and safety codes set forth pursuant to the National Electrical Code
(NEC).
- Any claim under the Equipment Protection Policy must be made
within 10 days of the date of alleged damage to the connected
equipment
- The Equipment Protection Policy cover only standard AC 120 Volts
products used in the United States and/or Canada.
What Is Not Covered Under The Equipment Protection Policy:
- Damage to electronic equipment resulting from transients on data
lines is not covered.
- Restoration of lost data, and reinstallation of software are not
covered.
- This policy does not cover damage from a cause other than AC power
line transients.
In Addition, The Following Are Expressly Excluded From Coverage:
- Damage caused by failure to provide a suitable installation
environment for the product (including, but not limited to, lack of a
proper safety ground).
- Damage caused by the use of the Powercom product for purposes
other than those for which it was designed.
- Damage caused by accidents, or disaster such as fire, flood, wind,
or war.
- Damage caused by abuse, misuse, alteration, modification, or
negligence.
- This policy is null and void if in Powercom's view. the Powercom
product has been tampered with or altered in any way.
- Except as expressly provided in this policy. In no case shall
Powercom be liable under the terms of this policy for any dam ages
whatsoever, including but not limited to, direct, indirect, Special,
incidental, consequential, or multiple damages arising out of the use
of the Powercom product or damage to the connected equipment,
Regardless of the legal theory on which such claim is based. Even if
advised of the possibility of such damage such damages include, but
are not limited to, loss of profits, loss of savings or revenue, loss
of use of the Powercom products or the connected equipment or any
associated equipment, loss of software, cost of capital, cost of any
substitute equipment. facilities or services, downtime. the claims of
third parties, including customers, and injury to property.
Procedures For Submitting An Equipment Protection Policy Claim:
If all of the conditions for coverage are satisfied. call the
Powercom Customer Service Department at 1-800-666-8931 and obtain an
Equipment Protection Policy RMA number. Powercom will forward to you
an Equipment Protection Policy claim form, which must be completed and
filed within 30 days.
Mark the Equipment Protection Policy RMA number on the package of
Powercom product you are returning.
Pack the Powercom product in its original packaging. Or, properly
pack the Powercom products in a packaging box with filler material so
as to be suitable for transportation by United Parcel Services,
Federal Express, or Post Service. Enclose the completed Equipment
Protection Policy claim form and a copy of your Purchase Invoice (or,
sales receipt) for the Powercom product in the shipping box.
Mark the RMA number clearly on the outside of the shipping box.
Ship the product (with one way shipping charges pre-paid by you)
to:
Powercom America, Inc.
623 S. State College Blvd.
Fullerton, CA 92831-5115
Attention: EP-RMA No.__________
Powercom will evaluate the product to determine its level of
functionality. and will examine the product for evidence of damage
from AC power line transients If Powercom's evaluation provides no
evidence of damage from utility power line transient, Powercom will
send to the customer (1) A report summarizing the tests performed and
(2) Rejection of claim notice. If the Powercom product shows evidence
of damage from utilities power line transients. Powercom will request
that all connected equipment for which an Equipment Protection Policy
claim has been submitted be sent for evaluation to either Powercom or
an authorized service center. If it is determined that the connected
equipment has been damaged from utility power line transients.
Powercom will, in its discretion, either authorize you to have the
equipment repaired or reimburse you for the fair market value of the
damaged equipment, up to the limit of US $25,000.
If you are authorized by Powercom to have the connected equipment
repaired, the repair must be performed at a service center that is
authorized by the manufacturer of the connected equipment Powercom
reserves the right to contact the authorized service center directly
to discuss the repair costs and damage to the connected equipment to
determine if it was caused by AC power line transients and the right
to request that the service center forward the connected equipment or
components of the connected equipment to Powercom for inspection.
Powercom will, after determining that the damage was caused by the
failure of the Powercom product to protect against AC power Line
transients, issue payment to you, in its sole discretion, for either
costs of repair or the fair market value of the connected equipment,
up to the dollar limit of US $25,000. Powercom reserves the right to
require you to transfer title and deliver the concocted equipment to
Powercom if it chooses to reimburse you for the fair market value of
the connected equipment.
Unless modified in a writing signed by Powercom and you. the terms
of this policy are understood to be the complete and exclusive
agreement between the parties, superseding all prior agreements, oral
and written, and all other communications between the parties relating
to the subject matter of this agreement. No employee of Powercom or
any other party is authrized to make any representations beyond those
made in this agreement concerning the Equipment Protection Policy.
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