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Powercom's Equipment Protection Policy

Valid in the USA and Canada Only for 120 Volts Products and for UPS KING-Series only.

This is not a Warranty Policy. Please refer to the Powercom Limited Warranty Certificate for information concerning the Warranty Policy for your Powercom Products. The limitations and conditions contained in this

Equipment Protection Policy do not affect the terms of the Warranty.

If your electronic equipment is damaged by power line transients on an utility power line (120/208 Volts power system) while directly and properly connected to a standard Powercom products covered by the Equipment Protection Policy, and if all of the remaining conditions specified below are met, Powercom will at Powercom's sole option, during the three (3) years following your purchase of Powercom product, replace the Powercom product and either: pay for the repair of the connected equipment, or reimburse you for the fair market value, as determined by the then current price list of the Boston Computer Exchange (or equivalent), of the connected equipment, in an amount not exceed the dollar limits of US $25,000, if Powercom determines that the damage was caused by the failure of the Powercom product to protect against power line transients. Power line transients that Powercom product have been designed to protect against, as recognized by industry standards, include spikes and surges on AC power lines.

Powercom reserves the right to determine whether the damage to the connected equipment is due to Powercom product failure by requesting that damaged equipment be sent to Powercom for inspection. This policy is in excess of, and applies only to the extent necessary beyond. any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty. and any extended warranty coverage.

Equipment Protection Policy Dollar Amount And Time Limits

For customers that meet the qualifications and condition set forth in this policy. Powercom will provide reimbursement (cost of repair or fair market value) up to a limit of US $25,000 during the period of three (3) years following the date of purchase as shown on the Commercial Invoice.

Eligibility For Coverage Under The Equipment Protection Policy

  • You must register the product by returning to Powercom the warranty card provided with the product within 10 days follow ing your purchase. All information must be filled in, and you should retain a copy for your records.
  • All connected equipment must be UL or CSA approved.
  • The Powercom product must be plugged into properly wired and grounded outlets; no extension cords, adopter, other ground wires, or electrical connections may be used. with the sole exception of other standard Powercom 120V products. The instal lation must not include power protection products made by any manufacturer other than Powercom. The installation must comply with all applicable electrical and safety codes set forth pursuant to the National Electrical Code (NEC).
  • Any claim under the Equipment Protection Policy must be made within 10 days of the date of alleged damage to the connected equipment
  • The Equipment Protection Policy cover only standard AC 120 Volts products used in the United States and/or Canada.

What Is Not Covered Under The Equipment Protection Policy:

  • Damage to electronic equipment resulting from transients on data lines is not covered.
  • Restoration of lost data, and reinstallation of software are not covered.
  • This policy does not cover damage from a cause other than AC power line transients. 

In Addition, The Following Are Expressly Excluded From Coverage:

  • Damage caused by failure to provide a suitable installation environment for the product (including, but not limited to, lack of a proper safety ground).
  • Damage caused by the use of the Powercom product for purposes other than those for which it was designed.
  • Damage caused by accidents, or disaster such as fire, flood, wind, or war.
  • Damage caused by abuse, misuse, alteration, modification, or negligence.
  • This policy is null and void if in Powercom's view. the Powercom product has been tampered with or altered in any way.
  • Except as expressly provided in this policy. In no case shall Powercom be liable under the terms of this policy for any dam ages whatsoever, including but not limited to, direct, indirect, Special, incidental, consequential, or multiple damages arising out of the use of the Powercom product or damage to the connected equipment, Regardless of the legal theory on which such claim is based. Even if advised of the possibility of such damage such damages include, but are not limited to, loss of profits, loss of savings or revenue, loss of use of the Powercom products or the connected equipment or any associated equipment, loss of software, cost of capital, cost of any substitute equipment. facilities or services, downtime. the claims of third parties, including customers, and injury to property.

Procedures For Submitting An Equipment Protection Policy Claim:

  • If all of the conditions for coverage are satisfied. call the Powercom Customer Service Department at 1-800-666-8931 and obtain an Equipment Protection Policy RMA number. Powercom will forward to you an Equipment Protection Policy claim form, which must be completed and filed within 30 days.
  • Mark the Equipment Protection Policy RMA number on the package of Powercom product you are returning.
  • Pack the Powercom product in its original packaging. Or, properly pack the Powercom products in a packaging box with filler material so as to be suitable for transportation by United Parcel Services, Federal Express, or Post Service. Enclose the completed Equipment Protection Policy claim form and a copy of your Purchase Invoice (or, sales receipt) for the Powercom product in the shipping box.
  • Mark the RMA number clearly on the outside of the shipping box.
  • Ship the product (with one way shipping charges pre-paid by you) to:
  • Powercom America, Inc.
    623 S. State College Blvd.
    Fullerton, CA 92831-5115
    Attention: EP-RMA No.__________
     

  • Powercom will evaluate the product to determine its level of functionality. and will examine the product for evidence of damage from AC power line transients If Powercom's evaluation provides no evidence of damage from utility power line transient, Powercom will send to the customer (1) A report summarizing the tests performed and (2) Rejection of claim notice. If the Powercom product shows evidence of damage from utilities power line transients. Powercom will request that all connected equipment for which an Equipment Protection Policy claim has been submitted be sent for evaluation to either Powercom or an authorized service center. If it is determined that the connected equipment has been damaged from utility power line transients. Powercom will, in its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the limit of US $25,000.
  • If you are authorized by Powercom to have the connected equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the connected equipment Powercom reserves the right to contact the authorized service center directly to discuss the repair costs and damage to the connected equipment to determine if it was caused by AC power line transients and the right to request that the service center forward the connected equipment or components of the connected equipment to Powercom for inspection.
  • Powercom will, after determining that the damage was caused by the failure of the Powercom product to protect against AC power Line transients, issue payment to you, in its sole discretion, for either costs of repair or the fair market value of the connected equipment, up to the dollar limit of US $25,000. Powercom reserves the right to require you to transfer title and deliver the concocted equipment to Powercom if it chooses to reimburse you for the fair market value of the connected equipment.
  • Unless modified in a writing signed by Powercom and you. the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral and written, and all other communications between the parties relating to the subject matter of this agreement. No employee of Powercom or any other party is authrized to make any representations beyond those made in this agreement concerning the Equipment Protection Policy.
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